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We have dedicated, fully equipped training infrastructure.
When employees are hired, they participate in a compulsory, intensive, 4-week training program at a state-of-the-art training facility. From senior management to delivery staff, every employee participates in training that develops and enhances skills.
An in-house education department has developed training methodologies that focus on legal compliance and process adherence. A management team plays a key part in the training process, providing active training on the floor and in the classroom. Curriculum also takes the form of a broad spectrum of training modules, multimedia courseware and collaborative tools.
There is a continuous revamping of training materials and valuable feedback, which helps to improve training efforts. This ensures consistent performance and a predictive quality of service.
We provide:
- Awareness programs for all employees
- Ongoing training and testing programs link HIPAA education to staff rewards
- HIPAA resource directory to update employees on regulations, news and events
In addition to in-service training processes, employee education is addressed through the following:
- Circulation of periodicals
- Access to HCFA Internet bulletins
- Access to other relevant third party bulletins
- Conventions and seminars
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